Frequently Asked Questions
Everything you need to know about your BOTE experience.
What is your standard shipping timeframe?
We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.
How do I initiate a return or exchange?
We offer a 30-day return policy for all unworn items with original tags. To start a return, please visit our online Return Portal and enter your order number and email address.
Which payment methods do you accept?
BOTE accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I find the right size for me?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against your favorite fitting garments for the best results.
Are your materials sustainably sourced?
Sustainability is at the core of BOTE. We prioritize organic cotton, recycled polyester, and ethical manufacturing processes to ensure our fashion has a minimal environmental footprint.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to monitor your package's journey.